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DocShop

Frequently asked questions

How does buying work?

Top up your balance, choose a product and press Buy now. The item is delivered instantly on its own private page with a unique link. Save the link: it opens your purchase from any device. You can always find it again in My purchases.

What is the warranty period?

Every product has a warranty period set by the seller. If the item does not work, open a dispute from the order page before the warranty ends. The seller is paid only after the warranty period ends.

How do refunds work?

When you open a dispute, a moderator reviews it. If you are right, the full price is returned to your balance.

What is cashback?

You get a percentage of every order back on your balance. The exact rate is shown in the banner at the top of the site.

How do I become a seller?

Register, then open Become a seller in your account and submit an application. A moderator reviews each application manually. After approval you can add products. They go live as soon as you publish them, and you receive payouts after the warranty period.

What can I sell?

Only legal digital goods that you have the right to sell: license keys, subscriptions, courses, templates and similar. Stolen data, hacked accounts, forged documents and malware are strictly prohibited and result in a permanent ban.

How do payouts work?

Sellers receive the order amount minus the platform fee after the warranty period ends. You can then request a payout from the Balance page.

I have another question

Open a ticket on the Support page and we will answer as soon as possible.